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We are always happy to assist you —  if you can’t find the answer(s) to your question(s) below please feel free to contact us at info@eskayel.com

Our Brooklyn showroom is now open by appointment only. Please email us or call 347.703.8084 to request an appointment.

ESKAYEL ITEMS ARE MADE TO ORDER

Eskayel offers over 300 pattern and colorway combinations available in a variety of MADE TO ORDER items including fabric and wallpaper for both residential and commercial use, pillows, poufs, baskets, ikat fabric and archival prints.

Since our products are made to order they have production LEAD TIMES that vary from 2-6 weeks for most items.

RUSH SERVICE is available on certain items when our production schedule allows. Email us at info@eskayel.com if you are interested in rushing your item(s).

 

CAN I RETURN OR EXCHANGE MY ITEMS?

We do not accept returns. All of our products are custom made to order, and we highly recommend purchasing samples before ordering larger goods. If you believe your product to be defective and it has not been used or installed please contact us within 10 days of delivery so we can review your issue.

 

WHAT ARE YOUR TERMS & CONDITIONS?

By placing an order with Eskayel you have agreed to our Terms & Conditions which may be viewed HERE.

 

CUSTOM CARPET AND RUG COLLECTION

All Eskayel patterns can now be translated into rugs of different textures, material and scale. Our in-house design team can help you design the perfect custom Eskayel rug or choose from one of our existing rugs in our most popular patterns. To view our rug collection click here.

Our custom carpets & rugs have longer LEAD TIMES ranging from 2-8 months depending on the size & quality.

 

DO YOU CARRY IN STOCK ITEMS?

We offer some IN STOCK items that vary in availability — To view our current selection click here.

We do our best to keep our standard 8.5″ x 11″ SAMPLES  of fabric and wallpaper in stock. However, due to high demand samples may sometimes be on back order. Please note large samples are made to order and have a 2-3 week lead time.

We also carry rug samples in stock that are available for loan. Email us at info@eskayel.com if you are interested in taking a rug sample out on loan.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ITEM(S)? : STANDARD LEAD TIMES & RUSH SERVICE

SAMPLES

STANDARD 8.5″ x 11″ FABRIC & WALLPAPER SAMPLES : 1-2 weeks for in stock samples; samples are sent USPS unless expedited shipping is arranged.

LARGE 24″ x 24″ to 27″x27″ FABRIC & WALLPAPER SAMPLES : 2-3 weeks; Rush service varies. Email us at info@eskayel.com if you are interested in expediting a large sample.

 

FABRIC BY THE YARD / PILLOWS / POUFS / BASKETS

FABRIC YARDAGE:  1-3 weeks; Rush service available for a 10% markup; ships 2-3 days from payment.

PILLOWS & POUFS: 2-4 weeks; Rush service available for a 10% markup; ships 3-4 days from payment.

BASKETS: 3-5 weeks. No rush service available.

 

WALLPAPER & GRASSCLOTH

PRIMA WALLPAPER: 3-5 weeks; Rush service available for a fee of $75-100 depending on square footage ordered; ships 1 week from payment.

CLASSIC WALLPAPER:  3-6 weeks; Rush service available on select patterns only for a 10% markup; ships within 3 days from payment.

WIDE FORMAT WALLPAPER: 4-6 weeks. No rush service available.

GRASSCLOTH: 4-6 weeks. No rush service available.

 

CUSTOM CARPETS & RUGS

CUSTOM CARPETS & RUGS: 2-8 months depending on size & quality. Email us at info@eskayel.com for more info on our custom carpet & rug collection.

IN STOCK RUGS: To view our current selection click here.

RUG SAMPLES: Rug samples are available for loan but are not available for sale. In stock rug samples can ship immediately.  Email us at info@eskayel.com to request rug samples.

 

DO I NEED TO SEE SAMPLES BEFORE PLACING MY ORDER?

We recommend ordering samples before placing your full order. We always strive for color accuracy but please note that colors shown on the website are a representation only. Please refer to the actual product sample for color and quality. Samples of all our wallpapers and fabrics are available for purchase in our online shop in all available patterns and color-ways. Samples are generally  8.5 x 11 inches. Large samples measure between 24″x 24″ and 27″x27″ depending on the substrate.

Due to the large amount of requests we do not send out free samples. However, you may request a welcome package which includes a free collection catalog and a selection of introductory complimentary samples. Please send your request via email to info@eskayel.com.

Shipping is free for individual samples. All samples are sent via US post and should be expected within two weeks of ordering unless selected samples are out of stock. Often we mail samples via USPS and tracking is not available. If expedited samples are needed please email or call us at 347.703.8084.

 

HOW DO I OPEN AN ESKAYEL TRADE ACCOUNT?

We offer a trade discount to interior designers and architects. Please email a copy of your resale certificate to info@eskayel.com to obtain a discount code for online use when ordering samples. Please include your mailing address and we will send out a welcome packet with a collection catalog and a selection of introductory complimentary samples. If you wish, you may specify up to 5 specific patterns to be included.

 

HOW MANY FABRICS OPTIONS ARE THERE?

We offer four fabric grounds. Available in all of our patterns and color-ways our fabric is printed to order locally in the Northeast. Our 100% linen comes in small batches from Belgium in two weights: oyster linen and heavyweight linen. We also offer organic denim and a 50/50 linen cotton blend. All standard fabric options are 54 in. wide (137.2 cm). There is a one yard minimum order.

 

DO YOU OFFER COMMERCIAL USE FABRIC?

We offer a variety of contract fabrics that meet or exceed NFPA 260, NFPA 701 and CAL 117 and are 50,000 plus double rub tested.  Natural textiles meant for heavy traffic areas or commercial use can be ordered with commercial coatings in order to meet industry fire rating guidelines, rub tests, stain resistance and to prevent color wear. Weave downs and bulk pricing are available depending on quantities. To the trade only.

 

I’M ORDERING WALLPAPER AND NEED HELP CALCULATING WHAT QUANTITY I NEED.

We understand that ordering wallpaper for a space can be tricky and we are happy to help you figure out how much paper you will need. Please contact us at  info@eskayel.com and we can help with the calculation. Please provide wall height and width dimensions as well as drawings if possible. We always recommend consulting with your wallpaper installer prior to ordering.

We offer four different types of wallpaper which vary in size and are each calculated differently:

PRIMA

An eco-friendly alternative to vinyl for residential and commercial use this is our most luxurious wallpaper option. Available as CUSTOM PANELS based on ceiling height to reduce waste with no minimums. PRIMA is sold in as panels that are 2 feet wide with custom lengths in half foot increments, charged by the square foot. Single rolls are also available and are 2 x18 feet. PRIMA WALLPAPER INSTALLATION GUIDE

CLASSIC

Available in select patterns only our CLASSIC wallpaper is traditional clay coated paper manufactured with responsibly-sourced fiber by suppliers who adhere to one of the globally recognized forestry or chain of custody programs. This is our most traditional paper and it comes in traditional roll sizes at 27in. x 15ft. Single double, and triple rolls available. CLASSIC WALLPAPER INSTALLATION GUIDE

WIDE FORMAT

Available in select patterns only our WIDE FORMAT wallpaper is an eco-friendly alternative to vinyl for residential and commercial use. WIDE FORMAT wallpaper gives you the quality of our PRIMA paper but at a slightly more economical price by offering wider roll size to cover more surface area. Roll size is 33 in. x 15 ft. Single double, and triple rolls available. WIDE FORMAT INSTALLATION GUIDE

GRASSCLOTH

Available in select patterns only GRASSCLOTH is our newest wall covering option. Hand woven earth friendly sisal is backed with chemical free paper and printed with water based latex inks. Roll size is 33 in. x 21 ft. Single rolls only. GRASSCLOTH INSTALLATION GUIDE

 

DO YOU OFFER CONTRACT WALLCOVERING?

Available in all of our patterns and color-ways our contract wall covering is an eco-friendly commercial grade terralon wall covering containing a minimum of 31% post consumer recycled content. With Type II durability, a Class A fire rating, and low VOC emissions, this wall covering contributes to improved air quality, is recyclable, and can contribute towards the earning of up to 6 LEEDs credits. 20 yard minimum. It’s amazing how far contract paper has come and that you can be this eco friendly while still meeting all type II requirements. The width of the print area is 48 in. and the material comes 54 in. wide and up to 45 yards in length. To the trade only.

 

SHIPPING

All orders within the USA are shipped using ground service. If you require expedited service please contact us at  info@eskayel.com — please note production lead times still apply. Orders over $100 require a signature for delivery.  Fees apply for address changes made after an order has shipped and returned packages. We recycle boxes and do not produce our own packaging so if your order comes in a used box think of it as our tiny contribution to saving the planet from more waste.

 

DO YOU SHIP INTERNATIONALLY?

YES. Canada are Mexico are both considered international. We ship with a NAFTA certification on all goods. However, orders over $20 sent via commercial carrier (UPS, Fed Ex, DHL, etc) may incur clearing fees and taxes which are the responsibility of the buyer.

Disclaimer: Many countries charge import duties and/or custom’s fees which are the responsibility of the buyer and are paid upon delivery by the buyer. If you are unaware what the duties will be, please contact your postal authorities to find out.

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