Help Center

Domestic Orders

We ship all products UPS/FedEx ground unless otherwise specified; delivery times vary according to destination. Eskayel cannot be held responsible for delays occurring when a package is in transit. Whenever possible, we recycle boxes and packaging material; it’s our tiny contribution to saving the planet from more waste. Please note: Orders over $100 require a signature unless specifically waived by the receiver. If delivery signature is waived, Eskayel cannot be held responsible for missing packages. Fees apply for address changes made after an order has shipped and for returned packages.

International Orders

Eskayel ships internationally to most countries around the world, with Canada and Mexico considered international destinations. While all goods shipped domestically within North America are USMCA certified, orders over $20 sent via commercial carriers (UPS, FedEx, DHL, etc) may incur clearing fees and taxes, which are the responsibility of the buyer. Please note: Many countries charge import duties and/or customs fees. All import and custom fees are the responsibility of the buyer and to be paid upon delivery. Fees vary from order to order and cannot be estimated. If you are unaware of your country’s duty policies or charges, please contact your postal authority for more information.

Sample Orders

All samples are sent via USPS and should arrive within two weeks of order, unless selected samples are out of stock. While tracking is not available, shipping is free within the US for standard sized samples. Sample orders over $50 are shipped via UPS with tracking. If expedited samples are required, please email or call us at 347 703 8084.

Returns & Exchanges

Eskayel does not accept returns. All of our products are made to order to minimize overstock and ensure quality. To avoid dissatisfaction, we highly recommend purchasing samples before ordering large goods. If you believe the product you received is defective and it has not been used or installed, please contact us within 10 days of delivery to review your issue.

Sale of Goods

We believe that our products are of the highest quality, with the ability to serve their intended purpose. When purchasing our products, customers must take into consideration the conditions of their intended site and particular situation. Any and all product defects should be reported immediately upon discovery, prior to installation or processing of any manner. Our liability will not exceed the value of the products in question. We are not liable for loss of profits and consequential, financial, or any other losses.

Lead Times

All standard Eskayel products are available through our online shop, by email, or by phone. The majority of Eskayel items are made to order, though we often have a selection of pillows and rugs that are in stock and ready to ship.

Standard lead times are measured from the date payment is made to the date the items are shipped and do not include shipping times or sampling (if necessary).

Wallpaper lead time: 4 to 6 weeks

Fabric and pillow lead time: 2 to 4 weeks

Rug lead time:  4 to 6 months

In-stock items ship within 2 weeks

Rush service is available for most items, for a fee.

Payment

Payment is required in full to commence production of all orders. Accepted payment methods include, check, credit card, wire transfer, cash, and Paypal.

Design Trade

For interior designers, architects, and members of the design trade, we are pleased to offer trade pricing, complimentary samples for specific projects with a sidemark, and design consultations.

To open a trade account, please register here, fill out our trade application, and email a copy of your resale certificate or business license to info@eskayel.com. Once your account is verified, we will send you a welcome packet with a selection of complimentary samples. If you wish, you may specify up to five specific patterns for inclusion in the packet.

FAQ  

We’re always happy to assist, so if you can’t find the answer to your question below please feel free to contact us at info@eskayel.com or call 347 703 8084.


Can I return or exchange my purchase?
To minimize overstock and ensure quality, Eskayel products are custom made to order. We do not accept returns or exchanges, so we highly recommend ordering samples before purchase. If you believe your product is defective and it has not been used or installed, please contact us at info@eskayel.com within 10 days of delivery to review your issue. 

Do I need samples before placing an order?

We highly recommend ordering samples before placing your full order. While we always strive for color accuracy, please note that colors shown on the website are a representation only. Please refer to actual product samples for color and quality.


How long will my fabric and wallpaper samples take?

Samples are sent via USPS and should arrive within two weeks of order, unless selected samples are out of stock due to high demand. While tracking is not available, shipping is free within the US for standard sized samples. Sample orders over $50 are shipped via UPS with tracking. If expedited samples are required, please email info@eskayel.com.

Can I obtain a rug sample?
Rug samples are not available for sale, but we do keep rug samples in stock that are available for loan by emailing info@eskayel.com. 

How long will my order take?
With over 300 pattern and colorway combinations available, the majority of Eskayel items are made to order. Standard lead times are measured from the date payment is made to the date the items are shipped and do not include shipping times or sampling. Wallpaper lead time is 4 to 6 weeks; fabric and pillow lead time is 2 to 3 weeks; rug lead time is 4 to 6 months.

Are any products available to purchase immediately?

We often have a selection of pillows and rugs that are ready to ship. Our varying selection of in-stock items is available to view online. In-stock items ship within 2 weeks. 

What if I need my order in a hurry?

A rush service is available for most items for a fee. Email info@eskayel.com to inquire.

What forms of payment can I use to make a purchase?

Accepted payment methods include, check, credit card, wire transfer, cash, and Paypal. Payment is required in full to commence production of all orders.

How will my products be shipped?

We ship products using UPS or FedEx ground unless otherwise specified; delivery times vary according to destination. Please note that Eskayel cannot be held responsible for delays occurring when a package is in transit. 

Is a signature required on delivery?

Orders over $100 require a signature unless specifically waived by the receiver. If delivery signature is waived, Eskayel cannot be held responsible for missing packages. 

Can I change my shipping address?

Fees apply for address changes made after an order has shipped and for processing packages that are returned to us.

Do you ship internationally?
Eskayel ships internationally to most countries around the world, with Canada and Mexico considered international destinations. International orders over $20 sent via commercial carriers (UPS, FedEx, DHL, etc) may incur import duties and/or customs fees. All import and custom fees are to be paid upon delivery and are the responsibility of the buyer. Fees vary from order to order and cannot be estimated by Eskayel. If you are unaware of your country’s duty policies or charges, please contact your postal authority for more information.

What are Eskayel’s terms and conditions?

We believe that our products are of the highest quality, with the ability to serve their intended purpose. When purchasing our products, customers must take into consideration the conditions of their intended site and particular situation. Any and all product defects should be reported immediately upon discovery, prior to installation or processing of any manner. Our liability will not exceed the value of the products in question. We are not liable for loss of profits and consequential, financial, or any other losses. By placing an order with Eskayel, you agree to our terms and conditions. Please view Eskayel’s full terms and conditions here. 

Where is the Eskayel showroom?

Our showroom in Williamsburg in Brooklyn is now open by appointment only. Please email us or call 347 703 8084 to book an appointment. Our address is 75 South 6th Street, Ground Floor, Brooklyn, New York 11249.

What fabric options can I choose from?

We offer four different fabric grounds. Printed locally to order, these are available across all of our patterns and colorways. Our 100% linen comes in small batches from Italy and Belgium in two weights, oyster linen and heavyweight linen. We also offer an enhanced linen/nylon blend and a  50/50 linen/cotton blend, both of which are suitable for upholstery. All standard fabric options are 54” wide. The minimum order is one yard and we do not sell half-yard increments.

What wallpaper options can I choose from?

We offer three types of wallpaper and two woven wallcoverings. 

Prima archival paper: Available in select patterns only, Prima is our most luxurious wallpaper option and an eco-friendly alternative to vinyl for residential and light commercial use. Prima is printed as custom panels, which are 2ft wide with a length based on ceiling height to reduce waste and installation time. Each panel is priced by the square foot. Single rolls are also available. These are 2ft by 18ft and are also priced by the square foot.

Classic clay coated wallpaper: Available in select patterns only, our classic wallpaper is a clay coated paper manufactured with responsibly sourced fiber by suppliers who adhere to a globally recognized forestry chain of custody program. Our most traditional paper, it comes in a standard roll size of 27” by 15ft. Single, double, triple, and quadruple rolls are available.

Non-woven vellum wallpaper murals: This heavyweight non-woven vellum wallpaper is used for many of our mural patterns. Mural panels are 27″ wide with custom lengths from 5ft to 15ft. These are available in 1ft increments and are priced by the square foot. A complete mural artwork comes as several panels. Before your mural panels are printed, our design team will email you with a proof for approval that outlines a suggested crop and layout based on the panels required.

Grasscloth: Available in select patterns in single rolls only, this wallcovering is constructed of a handwoven earth-friendly sisal fiber that is backed with chemical-free paper and printed with water-based latex inks. Roll size is 33” by 21ft. 

Paperweave: This wallcovering has a textural, organic feel. Handwoven earth-friendly paper is backed with chemical-free paper and printed with water-based latex inks.

How do I calculate the quantity of wallpaper that I need?
We understand that ordering wallpaper for a space can be tricky and are happy to help you calculate how much paper you’ll need. Please contact us at info@eskayel.com with your wall height and width dimensions, as well as drawings if possible. We’ll work to give you the most accurate estimate possible, but we always recommend consulting your wallpaper installer to confirm final quantities.

What is Eskayel’s allowance for product variations?

As a result of the bespoke, small-batch nature of our products, variations can occur. Fluctuations in the digital printing process, textures of woven natural fibers, and custom yarn dying can contribute to variation and imbue your product with a hand-crafted, one-of-a-kind quality. We do strive to retain consistency but allowances are made for up to a 10% variation. Please note that due to varying inks, printing systems, and material lots, wallpapers and fabrics of the same pattern do not always precisely align in color and scale.

Can I open a trade account?

Trade customers can register by filling out our trade application then emailing a copy of your resale certificate or business license to info@eskayel.com. Once your account is verified, we’ll send you a welcome packet with a selection of complimentary samples. If you wish, you may specify up to five specific patterns for inclusion in the packet.

Do you offer contract wallcovering?

Available to the trade only, our contract wallcovering is an eco-friendly commercial grade wallcovering that contains a minimum of 31% post-consumer recycled content. With Type II durability, a Class A fire rating, and low VOC emissions, this wallcovering contributes to improved air quality, is recyclable, and can go towards earning up to 6 LEEDs credits. The minimum order is 20 yards, with volume discounts available for larger orders. The width of the print area is 48” or 52” depending on the pattern, and can be printed up to 45 yards in length.

Do you offer commercial-use fabric?

Eskayel offers special high tech performance fabric for outdoor and contract use that exceeds 50,000 double rub durability and can be treated for NFPA 260, NFPA 701, and CAL 117. Specific natural fiber textiles meant for heavy traffic areas or commercial use can be supplied with commercial coatings to meet industry fire rating guidelines and rub tests, and to provide stain resistance while preventing color wear. Weave downs and bulk pricing are available depending on quantities. Commercial-use fabrics are available to trade customers only.

Materials

Everything you need to know to select and install your Eskayel design, including materials details can be found in our guide HERE.

Plus, our spec sheet (on product pages) features measurements that can be directly integrated into renderings.

Installation

Everything you need to know to select and install your Eskayel design, including materials details can be found in our guide HERE.

Plus, our spec sheet (on product pages) features measurements that can be directly integrated into renderings.

Contract

Commercial Use

All of our patterns are available on contract-grade wallcoverings, textiles, carpets, and rugs. Contract wallcovering and fabric are available to the trade only.


Contract wallcovering

Our contract wall coverings are an eco-friendly, commercial-grade alternative to standard vinyl wallcoverings and contain a minimum of 31% post-consumer recycled content. With Type II durability, a Class-A fire rating, and low VOC emissions, these wallcoverings contribute to improved air quality, are recyclable, and can contribute towards earning up to 6 LEEDs credits. There is a 20-yard minimum for this material.

Eskayel offers a variety of contract fabrics that meet or exceed NFPA 260, NFPA 701, and CAL 117, and are 50,000-plus double-rub tested. Natural textiles meant for heavy-traffic areas or commercial use can be ordered with commercial coatings in order to meet industry fire-rating guidelines, rub tests, and stain resistance, and to prevent color wear. Weave downs and bulk pricing are available, depending on quantity. Eskayel can translate any of our designs into contract-grade floor coverings.


Contract fabric

Eskayel offers a special high-tech performance fabric for outdoor and contract use, which exceeds 50,000 double-rub durability and can be treated for NFPA 260, NFPA 701, and CAL 117. Also specific natural fiber textiles meant for heavy-traffic areas or commercial use can be ordered with commercial coatings in order to meet industry fire-rating guidelines, rub tests, stain resistance, and to prevent color wear. Weave downs and bulk pricing are available, depending on quantities. These are available to the trade only.

Samples

We highly recommend ordering samples before placing your full order. While we always strive for color accuracy, please note that colors shown on the website are a representation only. Please refer to actual product samples for color and quality.


Samples are sent via USPS and should arrive within two weeks of order, unless selected samples are out of stock due to high demand. While tracking is not available, shipping is free within the US for standard sized samples. Sample orders over $50 are shipped via UPS with tracking. If expedited samples are required, please email info@eskayel.com.

In-stock

We often have a selection of pillows and rugs that are ready to ship. Our varying selection of in-stock items is available to view online. In-stock items ship within 2 weeks. 

Customization

Since all of our products are made to order, we are able to customize both color and scale of patterns on wallpaper, fabric, or rugs. Custom design fees for wallpaper and fabric begin at $300 and include multiple digital iterations and one printed strike-off. Further edits and strike-offs are charged at $150 per sample for wallpaper and fabric, and $250 per sample for rugs. Fully custom patterns or pattern alterations are also available. 

To learn more or to kick off your custom design, email us at info@eskayel.com or call 347 703 8084.

Careers

Eskayel is a design studio and showroom based in Williamsburg, Brooklyn, specializing in rugs, wallpaper, fabric, and accessories based on original artworks by our founder and creative director Shanan Campanaro. 

Eskayel strives to positively nurture the relationships we have with our clients, our team, our community, and the environment, as we believe the strength of these relationships is critical for the growth and success of everyone.  

We believe that efficient, focused work can be accomplished with ease by a well-rested, happy, healthy, and well-supported team. We do not advocate workaholism and we encourage travel by providing generous paid time off. We encourage and value a warm and friendly work environment, with time for both professional and personal support. 

In return, we expect our teams to take ownership of their work and responsibilities, and to complete them with precision, care, and exceptionality. We expect the studio and offices to be treated as a home and taken care of as such. 

We value input and constructive feedback on the systems in place, in order to constantly improve and progress. Our goal is to foster an environment that supports both our team and the company’s health and growth.

Please see a listing of both general and available positions within the company below. All applications should come with a resume and a cover letter explaining how you could contribute to Eskayel.

Internships for School Credit

Eskayel is always looking for creative-minded individuals who are passionate about interiors and sustainable design, and who don't mind helping out with detailed sales and administrative tasks as well. 

Typically our internship program is 16 hours a week and geared toward currently enrolled students looking to acquire school credit or experience in their field of study. Our internships are unpaid, but include a travel stipend of $30 a day, paid biweekly. 

Tasks entail helping our sales associate fill sample orders, helping around the showroom with administrative tasks, cutting samples, updating mailing lists, and working with our creative team on any number of tasks, including back-end website maintenance of products, retouching imagery, resizing images, photographing products, making production files for new products, updating Pinterest, and assisting with photoshoots.

This position is integral to our company and applicants should be team players ready and willing to help in all areas of our small, open-plan office. A commitment to protecting the Earth and a love of our office plants, as well as an enthusiasm to be part of our team, are a must! Eskayel strives to positively nurture the relationships we have with our clients, our team, our community, and the environment, as we believe the strength of these relationships is important for the mutual growth and success of everyone.

To apply:

If you believe you’d be a good fit for this position, please send an introductory email with a resume to info@eskayel.com. Please help us stay organized and include “intern” as the subject line.

Commissions

“I love working on custom designs and creating art that is a synthesis of my style and a designer’s vision.” – Shanan Campanaro

Eskayel offers collaborative custom designs for your wallpaper, rug, and textile projects. In addition to offering custom color and scale of our entire collection, completely original patterns and artworks can be created in collaboration with our founder Shanan Campanaro, using her signature style.

Accessibility

At Eskayel, we’re committed to making our website accessible to the widest possible audience regardless of ability or technology. In
actively working to increase the usability and accessibility of our website, we’re adhering to the most up-to-date standards and guidelines.

The Eskayel website aims to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1, which outlines how to make web content more accessible for people with disabilities. By conforming with these guidelines, we’re contributing to making the web more user friendly for everybody.

Our website has been built using the following technologies: HTML, WAI-ARIA, CSS, and JavaScript. The accessibility of our website relies on these technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer.

Please contact us at the details below if you have any questions.