Shipping policy

Domestic Orders

We ship all products UPS/FedEx ground unless otherwise specified; delivery times vary according to destination. Eskayel cannot be held responsible for delays occurring when a package is in transit. Whenever possible, we recycle boxes and packaging material; it’s our tiny contribution to saving the planet from more waste. Please note: Orders over $100 require a signature unless specifically waived by the receiver. If delivery signature is waived, Eskayel cannot be held responsible for missing packages. Fees apply for address changes made after an order has shipped and for returned packages.

International Orders

Eskayel ships internationally to most countries around the world, with Canada and Mexico considered international destinations. While all goods shipped domestically within North America are USMCA certified, orders over $20 sent via commercial carriers (UPS, FedEx, DHL, etc) may incur clearing fees and taxes, which are the responsibility of the buyer. Please note: Many countries charge import duties and/or customs fees. All import and custom fees are the responsibility of the buyer and to be paid upon delivery. Fees vary from order to order and cannot be estimated. If you are unaware of your country’s duty policies or charges, please contact your postal authority for more information.

Sample Orders

All samples are sent via USPS and should arrive within two weeks of order, unless selected samples are out of stock. While tracking is not available, shipping is free within the US for standard sized samples. Sample orders over $50 are shipped via UPS with tracking. If expedited samples are required, please email or call us at 347 703 8084.