ur Fabric printing process employs a digital water-based, ultra-low VOC-ink system that eliminates ink runoff, and our printing facility is optimized to minimize waste, water usage and electricity. Additionally, all print finishing is done using heat- and pressure-based processes, rather than chemical binding.
U.S. & International Shipping
All North American shipping is via UPS/ Fedex ground unless otherwise specified, and delivery times vary according to shipping zone. Eskayel cannot be held responsible for delays once the package is in transit. Whenever possible we recycle boxes and packaging material, so if your order comes in a used box think of it as our tiny contribution to saving the planet from more waste. Orders over $100 require a signature unless specifically waived by the end receiver. If signature delivery is waived, Eskayel is released from any and all liability for missing packages. Fees apply for address changes made after an order has shipped and for returned packages.
Eskayel does ship internationally to most countries around the world. Canada and Mexico are both considered international. We ship with a USMCA certification on all goods. However, orders over $20 sent via commercial carriers (UPS, Fed Ex, DHL, etc) may incur clearing fees and taxes which are the responsibility of the buyer.
Disclaimer: Many countries charge import duties and/or custom’s fees which are the responsibility of the buyer and are paid upon delivery by the buyer. Eskayel cannot estimate these fees as they vary from order to order. If you are unaware if your country charges duties or what the duties will be, please contact your postal authorities to receive more information.
Returns & Exchanges
Eskayel does not accept returns. All of our products are custom made to order, and we highly recommend purchasing samples before ordering larger goods. If you believe your product to be defective and it has not been used or installed, please contact us within 10 days of delivery so we can review your issue.
Due to the bespoke and small batch nature of our products, variations can occur. Fluctuations in the digital printing process, textures of woven natural fibers, and small custom dying of yarn are all issues that can contribute to variation but also offer a one of a kind feeling to our products. We strive to retain a standard consistency but allowances are made for up to a 10% tolerance of variation.
Please visit our Help page or Contact Us with your inquiry.