Portico Hand Knotted Rug
Sol

Shedding is normal and will diminish with regular vacuuming. Use a suction vaccum only. Do not use a vaccum with a beater bar/ brush / Loose fibers are common, clip with scissors / Any creases in rugs should disappear in a week or two / Keep away from excessive moisture / Rugs in direct sunlight will fade over time, rotate your rug / Blot spills immediately with a white cloth / Professional rug cleaning recommended as needed / Harsh chemicals may damage or fade rug / Use rug protectors under heavy furniture / Indoor use only.

We always strive for color accuracy but please note that colors shown on the website are a representation only. Please refer to the actual product sample.

All custom rugs are shipped via Fedex airfreight FOB USA. Rugs larger than 10x’14’ and shipped folded and will need to be professionally received. Eskayel highly recommends having them shipped to a rug receiver who can appropriately lay out and block the rug removing any creases caused during shipping. Eskayel recommends professional rug installation.  Please contact us for a quote on these services. Eskayel cannot be held responsible for any creases, piles flattening or size shifts dues to shipping, blocking or installation of a rug.  Eskayel cannot be held responsible for delays occurring once a rug is in transit. Rug pads are highly recommended. For in stock rugs 9’X12’ or smaller commercial carrier rates available. For in-stock rugs with a measurement over 9’, freight delivery is available. Please contact us for a shipping quote.

Eskayel does ship internationally to most countries around the world. Canada and Mexico are both considered international. We ship with a USMCA certification on all goods. However, orders over $20 sent via commercial carrier (UPS, Fed Ex, DHL, etc) may incur clearing fees and taxes which are the responsibility of the buyer.

Disclaimer: Many countries charge import duties and/or custom’s fees which are the responsibility of the buyer and are paid upon delivery by the buyer. Eskayel cannot estimate these fees as they vary from order to order. If you are unaware if your country charges duties or what the duties will be, please contact your postal authorities to receive more information.

Eskayel does not accept returns. All of our products are custom made to order, and we highly recommend purchasing samples before ordering larger goods. If you believe your product to be defective and it has not been used or installed, please contact us within 10 days of delivery so we can review your issue.

Due to the bespoke and small batch nature of our products, variations can occur. Fluctuations in the digital printing process, textures of woven natural fibers, and small custom dying of yarn are all issues that can contribute to variation but also offer a one of a kind feeling to our  products. We strive to retain a standard consistency but allowances are made for up to a 10% tolerance of variation.

Please visit our Help page or Contact Us with your inquiry.